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Help and Information


General Information

Jolly Ann Marine
Hickman, Nebraska
(402)-890-3057

jollyannmarine@gmail.com


About
Jolly Ann Marine & Outdoor

We are a family owned and operated business.  When you buy from us you will get personalized service of the highest quality.  We love the outdoors as much as you do and we will do all we can to help you get the products you and your family need to make your outdoor experience more enjoyable!  Should you have any questions or concerns, please do not hesitate to contact us by email or by phone.  We thank you for your patronage!


Contact
Information

The best method to contact us is via email at jollyannmarine@gmail.com.  You may contact us by telephone at (402) 890-3057.  If we are not available we ask that you leave a message with your name, phone number, and a brief message and we will return your call as soon as possible.  We are generally available from 9 a.m. to 8 p.m.(CST) Monday through Friday, and we are often available to take calls and answer emails on weekends.


Ordering
Information

To order online:  

You may use the Paypal shopping cart by clicking the Add to Cart button next to any product, price, or description.  When you are ready to pay with credit card or echeck via Paypal, click any View Cart button and proceed to check out.  Follow the directions to complete your transaction.  If you encounter any problems during the transaction, please contact us.

To order by mail:  You may also use the Mail Order Form provided.  You can mail in your order with your payment.  Email us at jollyannmarine@gmail.comif you have any questions about ordering.  We will be happy to help you.


Payment
Information

We accept personal checks, Paypal, Visa, Master Card, and American Express.  For personal checks, please allow a few extra days as we ship when check clears. 

We utilize a secure server for credit card orders.  Your credit card purchase is safe with us.  We will not use your information for anything other than to deliver your products in an ethical manner.  We do not share your account information or email with anyone.


Shipping
Information

Free Shipping!  In stock items ship out the same day or the next day.

The free shipping policy applies to the Continental USA.  Others email for shipping rates.

We ship via UPS or DHL Ground, fully insured, with tracking number provided.  Express shipping is available on most items.  We strongly suggest emailing jollyannmarine@gmail.comto ensure the item is in stock and that express shipping is available for the selected item.

Outdoor Gear Questions

Outdoor Gear Forum - The Outdoor Gear Forum is available 24 hours a day 7 days a week!  The forum is moderated and offers numerous outdoor experts, professional anglers, fishing guides, and other outdoorsmen to answer all of your questions.  If you have any questions about any of outdoor related products please check out the Outdoor Gear Forum. 


Minimum Advertised Price
Policy (MAP)

Some manufacturers require authorized dealers to advertise prices of some products according to their Minimum Advertised Price policy.  In order to comply with policy, we can not display many of our low sale prices.  However, you can see these low prices when you add the items to your cart.  Simply click on "add to cart" and you will see the low sale prices.  If you decide not to buy, simply remove the item from your cart.  Your credit card is NOT required to see prices.  If you have any questions about this policy, or you would prefer to get a price quote on any product, please email us.


Tax
Information

We are required to charge 7.0% sales tax for any purchases shipped to a Nebraska address.  For customers outside the state of Nebraska, there is No Sales Tax.


Warranty
Information

Products are under manufacturer warranty.  If  you happen to receive a product that is defective, or your product is damaged in shipping please contact us and we will assist you in getting the items repaired or replaced.  You will receive a retail invoice to use for warranty and rebates.


Returns

Defective items may be returned and/or replaced for 30 days.  Optional returns are assessed a 10% restocking fee.  Exchanges are not assessed a restocking fee.  All items must be in factory condition to be returned.  Any opened CD or CD-R may not be returned (unless defective on arrival).   Contact us prior to any returns.  You must get a Return Authorization Number prior to any return.  Customer is responsible for shipment cost of return.  All returned items must be received by the 30th day after the sale.  After the 30 day period, all items will be covered under the manufacturer warranty.  We reserve the right to exchange defective items.  Actual shipping cost are not refundable. 


Rebates

All manufacturer rebates are the responsibility of the buyer and the manufacturer.  We will assist you with accessing any manufacturer rebates when possible.  We make every attempt to post links to manufacturer rebates on this website.  You will receive a retail invoice to use for warranty and rebates.

If we do not have a link to a specific rebate form, we can mail the form to you, or you can get one from the manufacturer's website.  We will assist you as much as possible.

 Email jollyannmarine@gmail.comwith any rebate or sales questions.


Backorders 

We make every attempt to keep our inventory up to date.  However, there is the possibility that an item may be placed on backorder.  We will notify you of any significant delays.  You may email us for real time inventory.  If you order an item and we can not deliver it to you we will refund your payment.  Please note that on New Release products with high demand there are often delays in shipping due to pre-orders, backorders, and production delays.  Please be patient with us on newly released products.  We will always ship your product in the order in which payment was received.

 

Credit card purchases are welcome!
Your Credit Card Purchase is Safe and Secure.
We gladly accept  personal checks.*

*Personal checks must clear before we ship products.

Last modified:  June 24, 2015

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